Last updated: May 25, 2018
Please note that by visiting the Website and using the Services you ("you," "your" or "user") acknowledge and agree with the provisions expressed below, in addition to our general Terms of Service.
In the case you, for any reason, object to any part of this policy we ask you to refrain from visiting the Website and using the Services.
Account and profile information: We collect information about you when you register your account, create or modify your profile, set preferences, sign up for or make purchases through our Services. This might include your first name, last name, email address, profile picture, and account settings.
Content provided through the Services: Using the Website may involve creating, editing, and sharing content. This includes the content of courses, lessons and teams.
Information provided though our support channels: The Services also include customer support, where you may choose to submit information regarding a problem you are experiencing with a Service. Whether you contact customer support via email or engage directly with our support team, you will be asked to provide contact information, a summary of the problem that you are experiencing, and any other screenshots or information that would be helpful in resolving the issue.
Payment information: We collect certain payment and billing information when you register for certain paid Services. For example, we ask you to provide payment information, such as payment card details, which we collect via secure payment processing services.
We collect information about you when you use our Services, including browsing our websites and taking certain actions within the Services. This includes:
How we use the information we collect depends in part on which Services you use, how you use them, and any preferences you have communicated to us. Below are the specific purposes for which we use the information we collect about you:
All data is stored electronically on secured servers. The data can only be accessed by trained professionals under contract with Ludu such as employees or trusted IT security service providers.
We may sometimes contract with third parties to supply our Services. These may include payment processing, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights.
We may sometimes use third party data processors that are located outside of the European Economic Area (“the EEA”). Where we transfer any personal data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the EU under GDPR including:
You are entitled to review, correct, or amend your personal information, or to delete that information where it is inaccurate.
You have the right to ask for a copy of any of your personal data held by us. Under the GDPR, no fee is payable and we will provide any and all information in response to your request free of charge.
You can object to our use of your personal information for direct marketing purposes at any time and you may have the right to object to our processing of some or all of your personal information (and require them to be deleted) in some other circumstances.
To the extent prohibited by applicable law, Ludu does not allow use of the Services by anyone younger than 16 years old. If you learn that anyone younger than 16 has unlawfully provided us with personal data, please contact us and we will take steps to delete such information.
Cookies help us provide, protect and improve our Services, and are used for the following purposes:
Authentication: We use Authentication cookies to verify your account and determine when you’re logged in so that we can make it easier for you to access the Services and show you the appropriate experience and features. Authentication cookies expire and no longer have any effect when you log out of your account or close your browser.
Performance/Analytics: These cookies collect information about how you use the Website. For example, a performance/analytics cookie will collect information about which pages you go to most often, how much time you spend on that page, or if you get error messages from certain pages. These cookies do not gather information that identifies you. The information these cookies collect is anonymous and is only used to improve how our Services work.
114 32 Stockholm, Sweden